Privacy Policy

Introduction

Iron Hill Group Limited ("we", "our", "us") is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and store your information when you contact us, request a quote, or use our services.

 

What Information We Collect

We may collect the following information:

• Full name

• Phone number

• Email address

• Property address and postcode

• Details about your project or enquiry

 

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Legitimate interest - to respond to enquiries and provide quote

• Contract - where we are engaged to deliver services

• Legal obligation - where required to comply with applicable laws

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How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes for works

• Communicate about your project

• Deliver our services

• Manage projects and coordinate works

• Improve our services and operations

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How We Store Your Data

Your information is stored securely and only accessed where necessary to provide our services.

We take reasonable steps to protect your data from loss, misuse or unauthorised access.

 

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including responding to enquiries, providing services, and meeting legal or accounting requirements.​

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Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties where necessary to deliver services, including:

• Subcontractors and trades involved in your project

• Suppliers and service providers

• Internal staff or representatives acting on our behalf

All parties are expected to handle data appropriately and only where required. ​

 

Third-Party Services

We may use third-party platforms to manage enquiries and improve our services, including:

• Google (including Gmail, Analytics and Ads) - communication and advertising

• Meta (Instagram, WhatsApp, Facebook) - communication and advertising

• TikTok - marketing and advertising

• Xero - accounting and invoicing

• HubSpot - customer relationship management

• Microsoft - email and document management

These services may process your data on our behalf in accordance with their own privacy policies

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International Data Transfers

Some of the third-party services we use may process personal data outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure data is handled securely and in accordance with applicable data protection laws.

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Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Request restriction of processing

• Object to processing

• Request data portability

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Cookies and Tracking

We may use cookies and tracking technologies, including Google Ads and HubSpot, to analyse website traffic and improve our services.

By using our website, you agree to the use of such technologies.

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Contact Details

Iron Hill Group Limited (trading as Iron Hill UK)

124-128 City Road, London, EC1V 2NX, United Kingdom

Email: info@ironhillgroup.co.uk

Phone: 07851 324005

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Updates to This Policy

We may change this Privacy Policy from time to time. Any changes will be posted on this page.